Shipping policy

Last updated: 22/08/2026

Thank you for shopping with Compliment Someone. We're a UK-based store and this policy explains how we process, dispatch and deliver your order, both in the UK and internationally.

1. Processing time

  • We process and dispatch orders within [1–2] working days of receiving payment.
  • Orders placed before [12:00 noon] are usually dispatched the same working day; orders placed after this time are dispatched the next working day.
  • Working days are Monday–Friday, excluding UK public holidays. Processing time is separate from delivery time — your delivery estimate starts from the day your order is dispatched, not the day you order.

2. Delivery within the UK

We currently offer two UK delivery options:

Service Delivery aim Tracking Best for
Economy 2–3 working days No Low-value, non-urgent orders
Standard (tracked) 1–2 working days Yes Most orders, and anything valuable
  • All UK orders are dispatched via our UK delivery partner.
  • Economy is our most affordable option, but it is not tracked and carries no automatic compensation cover. Delivery times on Economy are targets, not guarantees — they can take longer, especially during busy periods.
  • We recommend choosing Standard (tracked) for orders over [£30], so your parcel can be traced and covered if anything goes wrong.
  • Delivery aims exclude weekends and UK public holidays.

3. International delivery

We ship worldwide. Delivery times vary by destination:

Region Tracked (aim) Untracked (aim)
Europe 3–5 working days 5–10 working days
Rest of world 5–10 working days 10–20 working days
  • For international orders we strongly recommend tracked delivery. Untracked international parcels are sent at the buyer's risk — we cannot trace or claim compensation for them.
  • Aims are targets and can be affected by customs processing and local postal conditions.

4. Customs, duties and taxes (international orders)

  • International orders may be subject to import duties, VAT and customs fees charged by the destination country. These are the recipient's responsibility and are not included in our prices or shipping charges.
  • Customs inspections can delay delivery, and we cannot be held responsible for these delays.
  • For legal reasons, we cannot mark items as "gift" or declare a lower value to reduce customs charges.

5. Lost, delayed or damaged orders

Damaged on arrival

  • If your order arrives damaged, please email us a photo within 48 hours of delivery and we'll arrange a replacement or refund.

Not arrived

  • UK orders: please contact us if your order hasn't arrived within 10 working days of the delivery aim.
  • International orders: please contact us if your order hasn't arrived within 25 working days of the delivery aim.
  • For tracked orders, we'll investigate with the carrier and issue a replacement or full refund once the parcel is confirmed lost.
  • For untracked orders, we rely on your confirmation and will resolve the issue on a case by case basis. Because untracked parcels carry no compensation cover, our ability to refund is limited.

6. Address accuracy

  • Please double-check your shipping address at checkout. We are not liable for orders delivered to an address provided incorrectly by the customer.
  • If an order is returned to us because of an incorrect or incomplete address, we can reship it at your cost, or refund the order minus shipping.
  • We can only amend an address before the order is dispatched — contact us as soon as possible if you spot a mistake.

7. Tracking your order

  • For tracked orders, we'll email your tracking number as soon as your order is dispatched, along with a link to follow its progress.

8. Questions

If you have any questions about shipping, email us at hi@complimentsomeone.com with your order number and "Shipping" in the subject line, and we'll get back to you as soon as possible!